Correct an AI-assisted result

Use Correct insight in Conversations to record a reviewed candidate-intent value. The original evidence remains available. This guide describes the fields in the current customer form.

1. Inspect the original source

Confirm the candidate, interaction, and current intent. Read the message or transcript before making a correction. If the evidence is not linked to a candidate, the correction control is not shown.

2. Open Correct insight

Select Correct insight on the conversation evidence card. The form is titled Correct candidate intent and stays attached to that source.

3. Enter the reviewed intent

Enter an intent value supported by the source. The form does not offer a field picker or a separate reason field; it supplies a standard reason that the recruiter reviewed the evidence. Do not describe this form as a general editor for every AI result.

4. Save and confirm

Select Save. Refresh or return to Conversations and inspect the reviewed intent. If saving fails, read the error and check whether the correction was saved before retrying.

Access and recovery

Recruiters can correct only their own communication evidence and must have access to the candidate. Owners and managers can review within their authorized workspace scope. If the source belongs to another recruiter or the candidate does not match, ask a manager to review it. Do not change source identifiers or use another person's account.

Use the corrected evidence to make the next recruiting decision through the agency's approved process. The correction itself does not send a message or move an application.