Before you begin
Access to the candidate-creation page and Create candidate permission. · Upload resume permission if using resume-assisted entry.
Work through this checklist
1. Read the message first
Keep the form open and read the error. If it says the candidate was created but the resume was not saved, the record may already exist. Use the retry offered by that form to finish the upload instead of starting another candidate.
2. Check the candidate name
Enter a usable candidate name. Review the contact information you supplied, including the email format. Do not fill unknown fields with made-up values just to move forward.
3. Complete the resume review
For resume-assisted entry, check the extracted profile against the original. Complete or remove blank employer and education entries. If the button says Resolve duplicate above, review the possible match before proceeding.
4. Check the upload separately
The resume field accepts a non-empty PDF or DOCX up to 5 MB. Correct a file-type or size issue before retrying. A supported file does not guarantee that every extracted field is accurate.
5. Confirm the result
After saving, open the resulting candidate and confirm the information you intended to save. If the error persists, record the exact message and contact support without attaching the candidate’s resume to your first email.
If you still need help
If creation access is missing, ask your workspace owner to review it. Do not use another person’s account. If you are unsure whether a save succeeded, check for the candidate before trying a fresh creation.
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