Before you begin
The page or workflow where the problem occurred. · No special product permission is needed to email the help team.
Work through this checklist
1. Name the workflow
Start with what you were trying to do: save a candidate, review an import, open a job, find a task, or move an application. Include your workspace name and role so the team can ask relevant follow-up questions.
2. Describe expected and actual results
Write a short sequence of actions, the result you expected, and what appeared instead. Include the approximate time and timezone, browser, and device type. State whether the problem happened once or repeatedly.
3. Check for a partial result
If a save or import reported an error, say whether any record was created or any row succeeded. Avoid repeatedly submitting the same action while the result is uncertain.
4. Share only the necessary evidence
Copy non-sensitive error text. Crop or redact screenshots before sharing them. Do not send passwords, verification codes, API keys, full resumes, identity documents, or confidential candidate and client records in the first email.
5. Email the help team
Use hello@inferowl.com with a subject such as “Help: candidate import review”. The team can request the specific additional context needed. Hiring applications should go to the recruitment address shown on Careers, not the help inbox.
If you still need help
If you cannot reproduce the issue, still describe the original sequence and when it happened. Do not manufacture a test with real candidate data merely to produce a screenshot. This guide does not promise a response time or support service level.
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