Before you begin
A signed-in workspace account. · The task title, approximate due date, or person responsible, if known.
Work through this checklist
1. Check which view is open
My Work offers Priority, List, and Board. Priority is a ranked work queue; List shows tasks in a selected bucket. Switch to List when you want to check a task’s due grouping.
2. Review the due bucket
Look through Overdue, Today, This week, Future, and Completed as appropriate. No tasks in this bucket refers to the current bucket, not to every task in the workspace.
3. Check the work scope
Only mine controls personal scope for managers and owners. Recruiters remain limited to their personal task queue even if that checkbox is changed. Ask the responsible person or a manager to check a task assigned elsewhere.
4. Check the other result pages
If the bucket contains more than one page, use its pagination. A task outside the visible page can still belong to the selected bucket.
5. Review recent changes
Completing a task changes where it appears. Board moves can also reschedule work. Confirm its current state and due date with the responsible person before creating a replacement.
If you still need help
If the task still cannot be found, send support the workspace name, view, bucket, approximate time, and non-sensitive task description. Do not assume a record was deleted based only on an empty filtered view.
Read the complete product guide
Trace the last known change
Ask whether someone completed the task, changed its due date, or moved it on Board. A board move can change the due grouping, so check the destination bucket and Completed before assuming the task disappeared. Compare the task's purpose and related record, not only an abbreviated title.
If a manager is checking on your behalf, tell them which personal or team scope you were using. Their broader view can show work your recruiter account does not cover. Access should be reviewed by the workspace owner when the assignment itself is in question.
Avoid duplicating unfinished work
Before creating a replacement, confirm the current task state with the responsible person. Two tasks for the same candidate follow-up can lead to repeated outreach. If the task remains missing, report the view, bucket, scope, approximate last-seen time, and non-sensitive description. Include whether the problem began after a completion or rescheduling action so support can investigate the relevant change.
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